Refund Policy

Refund Policy for On-Demand Courses and E-guides/Audios

Baby Prep Money-Back Guarantee & Details of Purchase

Baby Prep resources include on-demand access that never expires. (If for some reason, you're not seeing your class within your account, please reach out to us at [email protected] so we can assist you in resolving the issue.)

Refunds for On-Demand Courses

Baby Prep classes are designed to provide you with valuable baby sleep tools to help your family thrive. If, for any reason, you decide that a class isn’t the right fit for your family, we are happy to issue a refund within 30 days of purchase.

To request a refund, simply email our support team at [email protected] within 30 days, stating your desire for a refund. Please email us directly from your email account rather than using our contact form to retain a record of your request. Refund requests submitted via Instagram or other social platforms will not be processed.

After 30 days, all purchases of on-demand courses, e-guides, and audios are non-refundable, even if you haven’t accessed or completed your class.

Phone Consultations & 1:1 Sleep Consultant Services

Please note that all consultations and 1:1 sleep consultant services are non-refundable

, regardless of the time frame or reason for cancellation. These services are highly personalized and require significant time, expertise, and resources. Once a session is booked, we are unable to issue a refund due to the tailored nature of the consultation.

In the case of a No Show for a scheduled phone consultation, your appointment will be marked as “No Show” after three attempts to contact you. You will only be eligible for a 50% refund if you miss your appointment. However, if you prepay for a phone consult and do not show up, your prepaid session will be marked as used, and you will need to purchase a new consultation if you wish to reschedule.

Gift Cards

We are unable to provide refunds on gift cards. If a duplicate purchase occurs, please contact us at

[email protected]

to apply the value of the gift card toward other resources footer 2.

Chargebacks

You agree to make every attempt to request a refund directly from us before attempting a chargeback or disputing the charges with your financial institution. In the event of a chargeback, you expressly agree to forfeit access to any and all resources provided in exchange for your original purchase. Furthermore, any chargeback fees incurred by Baby Prep, including fees charged by Stripe or other payment processors, will be deducted from any refund amount issued. You authorize us to deduct these fees from the refund payment. We reserve the right to provide proof of your access to the materials and these Terms to the financial institution investigating the dispute.

Sharing Resources

Our resources are for the exclusive use of a single household. Sharing Baby Prep resources—whether by distributing passwords, login information, class booklets, or downloadable materials, or purchasing with the intent to share with others—is strictly prohibited. Anyone found sharing resources will have access to all class materials immediately revoked, and the 30-day money-back guarantee will be forfeited. Selling login information or downloadable materials is also prohibited.

Email Support

Our free email customer support is available to help you choose a class or resource, point you to helpful content on Instagram, provide basic clarifications, or answer straightforward questions about purchased resources. However, email support is not intended for detailed troubleshooting, ongoing 1:1 support, or customized plans for your family. For more intensive support, we offer phone consultations with our certified sleep consultants, available for purchase separately.

Not for Medical Use

You acknowledge and agree that Baby Prep’s products and services are not intended for, nor certified for, medical use. Baby Prep makes no warranty or representation that the use of its resources, with or without third-party products or services, constitutes medical treatment or advice. Customer care and support are not considered medical resources. If you have an emergency or a medical concern, it is your responsibility to seek appropriate medical assistance. We strongly recommend consulting your pediatrician and following the guidelines set by the American Academy of Pediatrics before beginning any of our online classes or resources.